Tech Note: Updating Firmware on your AVer VC520 Pro/Pro2 Speakerphone

AVer produces a utility, PTZApp 2, that in addition to allowing you to see/change camera settings and update camera firmware, can also be used to update expansion speakerphone firmware. It is available in both Windows and Mac formats and can be downloaded from the Software tab on their web page:

https://www.averusa.com/business/support

A PTZApp 2 user manual is also available on the same web page and camera user manuals can be found on the Download tab.

Install the utility on the computer where you will connect the expansion speakerphone (micro-USB) with a USB cable. The features – Skype for business FECC Plugin (Skype for Business PTZ camera access) and Support Virtual Stream (PTZApp to PTZApp video streaming within the same VLAN) – are not required to update firmware and can be deselected.

Supply power to the expansion speakerphone – either PoE or with the AC adapter (included).

Connect a (not included) micro-USB cable from the expansion speakerphone to a computer that has the PTZApp 2 utility on it.

The utility can now be launched from the shortcut on the desktop:

Note: The utility launches in a web browser tab (Chrome, Firefox, and Edge are the supported browsers but other(s) may also work).

If you have multiple expansion speakerphones, click on the orange Setting button for the appropriate one.

To update firmware: 

• Select the Auto Update button under the FW Update heading. If an update is available it will be automatically downloaded and installed. 
• Select the Manual Update button if you’ve manually downloaded an update (https://communication.aver.com/download-center/09/495/1571) and you’ll be presented with a pop-up window to browse to it.

If you need to contact AVer Support: 

• The expansion speakerphone serial number and firmware version can be seen on this screen. 
• The Trouble Shooting button will package up camera logs. Click the Start button and then the Output button on the next screen and finally the Done button. This will create a zip, TroubleShooting.zip, in your downloads folder that can be forwarded to AVer to assist when investigating an issue.