The following pages will provide answers to the most frequent questions we are asked, about our policies, ordering online, payment options, shipping, etc. Just click on the menu or the graphic below to view the FAQ topic page. If you still have questions, please contact us via email, call or click on the Chat Now box below.
What payment options are available?
We accept most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal. If you are issuing a Purchase order and need billing terms, please contact us directly.
How can I send in a purchase order?
You can send it in via email to email@example.com. All Net 30 accounts require a hard copy of a PO.
How long does it take to get approved for Net 30?
Normally the process takes about 7-10 business days depending on how quickly your references get back to us. If the order must be processed immediately, you can pay for the first order with another method of payment, such as a credit card. If items are backordered, we cannot order the units until we have received notification that the Net 30 terms have been approved or another form of payment is used instead.
I sent over a PO, when will I get confirmation?
Thank you for your purchase order! You will receive an e-mail confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number, you can log onto our website to check the status.
I am a Net 30 customer with terms. Do I need to send a physical Purchase Order?
Yes. Company Policy states you must email in a Purchase Order. This policy is in place to protect both our customers and ourselves from any discrepancies. Including a PO confirms what is being ordered, the price of the item(s) you are ordering and where you would like the item(s) shipped.
When will my credit card be charged?
Your credit card will be charged as soon as the order has shipped.
I need a copy of my receipt/invoice.
Please email firstname.lastname@example.org for a copy of your recent transaction.
Do I have to pay sales tax?
Sales Tax on Internet Purchase Depends on Where the Buyer is Located
In 2019, the laws regarding the collection of sales tax for online and internet based sales have changed dramatically. For the majority of online sales, it is a good idea to assume sales tax will be added to every online purchase (this goes beyond VideoConferenceGear.com). Generally speaking, if an online retailer maintains a physical presence (either sales, service or warehouse) in a state that charges a sales tax on most purchases, sales tax will be added to order. Based upon recent state and federal court cases, this general rule is in flux. As an online retailer, we will follow both state and federal guidelines for collecting sales tax, if you have any questions, please contact us. Going forward, we believe more and more online sales will require the collection of state-based sales tax.
If you are a tax exempt organization, we require current year documentation stating your tax exempt status.