Hybrid Sales / Operations Role
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Are you ready to elevate your career in a dynamic role that blends Sales and Operations? Cloud Connextions, located in Englewood, CO (DTC), is on the lookout for an enthusiastic and driven professional. This role is perfect for those who have a flair for Sales, coupled with a knack for Operations, and are passionate about delivering outstanding video collaboration services to a diverse range of clients including SMBs, Enterprises, and Educational institutions.

This position is not just a sales role; it's a unique opportunity to support both account management and operational aspects of the company. You'll handle inbound leads, engage with Salesforce CRM, and play a key support role in the entire sales process, while ensuring operational excellence.

Salary

• $60,000 to $120,000 (includes base + commission, bonus)

Key Responsibilities

Operations Focus:

• Manage end-to-end processes including quoting, ordering, tracking, customer follow-up, invoicing, and fostering customer success.
• Streamline organizational processes and procedures for optimized efficiency.
• Undertake sales reporting: forecast trends, identify opportunities and challenges, and devise strategic solutions.
• Address and resolve client issues promptly, escalating to management when necessary.

Sales Focus:

• Champion customer engagement, focusing on customer success and satisfaction.
• Develop and nurture relationships within existing accounts, manage complex sales scenarios and campaigns.
• Capitalize on upselling opportunities to strengthen customer relations.
• Utilize Salesforce CRM for accurate sales activity tracking and status updates.
• Forecast sales and revenue targets while ensuring customer satisfaction.
• Stay abreast of product lines, industry trends, and competitive landscapes.

Requirements for Success

• 2+ years of Inside Sales experience in a technology-driven environment is preferred.
• Confidence in participating in face-to-face or group video conferencing calls.
• Experience with inbound sales.
• A quick learner with a customer-first approach and adaptability to change.
• Social media proficiency, especially LinkedIn, is an asset.
• Strong collaborative and interpersonal skills.
• A proven track record in sales success, client satisfaction, and effective teamwork.
• Excellent verbal communication skills, combined with a consultative business approach.
• Detail-oriented, organized, ethical, responsible, and self-motivated personality.
• Experience with Salesforce CRM is highly regarded.
• Strong Internet research abilities and proficiency in Microsoft Office [Excel, Outlook, Word, PowerPoint].
• Ability to work at a computer for extended periods.
• A Bachelor's degree or equivalent professional experience.
• Position is open to local candidates in the Englewood, CO (Denver Tech Center) area only.

Account Manager (Sales)
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Ready to redefine customer success and shape the future of enterprise sales? Join us at Cloud Connextions as an Enterprise Sales Account Manager. We’re looking for passionate, driven individuals with a zest for challenge and a proven track record in sales excellence.

As an Account Manager, you'll be at the forefront of engaging with clients from diverse sectors, focusing on Mid to Large Enterprise organizations. Your role is to expertly align our innovative cloud-based solutions with the client's evolving office technology needs.

Embrace the opportunity to discover and nurture new client relationships, converting leads into long-lasting partnerships. With your sales expertise, you will introduce businesses to the world of efficient video collaboration. As a strategic advisor, guide our customers to tailored solutions that enhance their productivity and business outcomes. This role is not just about personal success; it’s about being a key player in our customers' success stories.

Salary

• $75,000 to $150,000 (includes base + commission, bonus)

Your Role and Responsibilities

• Achieve and surpass sales and product goals, setting new performance standards.
• Expertly assess lead quality and address client needs, engaging technical support as needed.
• Develop strong alliances with industry sales reps, driving solution-focused partnerships.
• Identify and capitalize on new opportunities within untapped accounts in collaboration with partner sales teams.
• Establish yourself as a trusted advisor in office technology solutions.
• Deliver compelling presentations, demos, quotes, proposals, and QBRs to clients.
• Engage with C-Level and VP-Level Executives, showcasing deep understanding of their business needs.
• Drive the sales process using effective solution-selling techniques.
• Expand business within existing accounts, managing complex sales scenarios.
• Leverage customer relationships for upselling opportunities and mutual growth.
• Utilize Salesforce CRM to track sales activities and update status reports accurately.
• Collaborate with management for sales forecasting and identifying market trends.
• Continuously update your knowledge of our product line, competitive landscape, and industry trends.

What We’re Looking For

• At least 5 years of Account Management experience in a technology setting.
• Bachelor's degree or equivalent, showcasing your commitment to ongoing professional development.
• Direct experience in two-tier selling models, particularly in SaaS/Cloud.
• Experience in selling SaaS video/web conferencing or similar technologies is preferred.
• Self-starter mentality with skills in generating and converting sales leads.
• Exceptional presentation skills and strategic messaging capabilities.
• Proficiency in social media for networking, along with strong PC application skills.
• Demonstrated ability in business forecasting, pipeline development, and sales funnel management.
• Excellent verbal communication skills and a consultative approach.
• Salesforce CRM experience is highly desirable.

Technical Services Positions

Senior AV Technician
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Cloud Connextions excels in delivering comprehensive Information Technology service solutions encompassing Consulting, Assessment, Design, Project Management, and beyond. Our offerings extend to Sourcing and Staging of products, Remote Monitoring, Video Surveillance, and Video Collaboration.

We are actively seeking a Senior Audio-Visual (AV) Technician to enhance our Professional Services team. This pivotal role focuses on the integration and expert installation of sophisticated AV systems at client sites. The ideal candidate will bring a sharp attention to detail and a commitment to precision, ensuring installations are executed flawlessly. As a leader within our field teams, you will play a critical role in transforming and modernizing the technological landscapes of conference rooms, classrooms, auditoriums and other various commercial settings, thereby directly impacting client satisfaction and operational efficiency.

Salary

• $70,000 to $100,000 (depending on experience)

Your Role and Responsibilities

• Manage external activities including all out-sourced or sub-contract work in support of project installation activities.
• Lead and supervise the installation of audio, video, and lighting systems, ensuring all components meet the highest standard of quality and functionality.
• Design and configure software for AV control systems, optimizing performance for user needs.
• Troubleshoot and resolve issues with AV equipment, including on-site adjustments and recommending system upgrades.
• Coordinate with project managers, clients, and other technicians to ensure timely and within-budget delivery of projects.
• Conduct rigorous testing and final handover of AV systems to clients, providing training and support as needed.
• Maintain up-to-date knowledge of industry trends, new technologies, and best practices in AV system design and installation.

What We’re Looking For

• Minimum 10 years of experience in AV installation and management, with a strong portfolio of previous projects.
• Proficiency with digital soundboards, connectivity interfaces, and video conferencing systems.
• Expertise in network management and AV software solutions.
• Strong project management skills and ability to lead teams under tight deadlines.
• Excellent problem-solving skills, with a meticulous attention to detail.
• Willingness to travel up to 75% of the time, including overnight travel.
• Valid driver’s license with a clean driving record.
• Current certifications such as InfoComm CTS, CTS-I, or CTS-D are highly desirable.
• OSHA 10 certification is preferred, demonstrating a commitment to maintaining safety standards.

AV Technician
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Cloud Connextions excels in delivering comprehensive Information Technology service solutions encompassing Consulting, Assessment, Design, Project Management, and beyond. Our offerings extend to Sourcing and Staging of products, Remote Monitoring, Video Surveillance, and Video Collaboration.

We are looking to expand our team with a proficient AV Technician who will play an integral role within our Professional Services division. This position is focused on the hands-on installation and integration of cutting-edge audiovisual systems at client sites. The ideal candidate should be detail-oriented, eager to apply technical skills in a practical setting, and committed to delivering exceptional customer service. As an AV Technician, you will ensure that every installation enhances our clients' operational capabilities, helping to streamline and modernize their communication and presentation environments.

Salary

• $50,000 to $70,000 (depending on experience)

Your Role and Responsibilities

• Assist in the installation and setup of audio, video, and lighting systems under the guidance of senior technicians.
• Perform routine maintenance and troubleshooting of AV equipment to ensure optimal functionality and minimal downtime.
• Collaborate with team members to ensure seamless execution of projects, adhering to timelines and technical specifications.
• Engage with clients to provide technical support and training on new AV systems, ensuring their comfort and proficiency with the technology.
• Document installation processes and maintain inventory records of AV equipment.
• Participate in on-site and remote troubleshooting sessions, offering solutions and enhancements to meet client needs.

What We’re Looking For

• A minimum of 2 years’ experience in AV systems installation and maintenance, with a foundational understanding of AV principles.
• Basic proficiency with AV software and hardware, including mixers, microphones, projectors, and displays.
• Good communication skills and the ability to work effectively in a team.
• Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
• Willingness to travel as needed for project requirements—up to 75% travel, including potential overnight stays.
• Valid driver’s license with a good driving record.
• Existing OSHA 10 certification is a plus, reflecting a commitment to safety in the workplace.

Senior Technician / Structured Cabling (Low-Voltage)
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Cloud Connextions excels in delivering comprehensive Information Technology service solutions encompassing Consulting, Assessment, Design, Project Management, and beyond. Our offerings extend to Sourcing and Staging of products, Remote Monitoring, Video Surveillance, and Video Collaboration.

We are seeking a Senior Technician with a focus on Structured Cabling and Low-Voltage solutions to join our Professional Services team. This critical role requires an individual with extensive experience and a meticulous approach to the installation and management of complex low-voltage cabling systems at diverse client sites. The ideal candidate will demonstrate profound technical expertise, leadership qualities, and a strong commitment to ensuring precise and efficient installations. As a Senior Technician, you will lead projects that enhance and transform the infrastructure of our clients’ spaces, directly impacting their communication networks and technological capabilities.

Salary

• $70,000 to $100,000 (depending on experience)

Your Role and Responsibilities

• Design, install, and maintain low-voltage cabling systems, including structured cabling, audiovisual systems, and connectivity solutions for various commercial clients.
• Lead projects from conception to completion, ensuring all technical specifications and codes are met.
• Troubleshoot complex issues in low-voltage systems, providing reliable solutions and enhancements.
• Coordinate with project managers, clients, and other stakeholders to ensure timely and efficient project execution.
• Mentor junior technicians and contribute to team training and development efforts to uphold high standards of technical excellence.
• Manage documentation related to project specifications, installation procedures, and maintenance schedules.
• Ensure compliance with all safety standards and regulations, maintaining certifications such as OSHA 10.

What We’re Looking For 

• Minimum of 10 years’ experience in low-voltage and structured cabling systems, with a strong background in AV, telecommunications, or construction industries.
• Proficient in the installation and termination of a wide array of connectors and cabling (e.g., XLR, RJ45, TRS, BNC, F-CONN).
• Advanced knowledge of IP-based systems and network management.
• Excellent leadership and organizational skills, capable of managing multiple projects simultaneously.
• Ability to travel extensively (up to 75%), including overnight stays as required by project demands.
• Valid driver’s license with a clean driving record.
• Professional certifications relevant to the industry (e.g., Certified Network Cable Installer, BICSI certification) are highly desirable.
• High school diploma or equivalent required; further education or technical training in electronic systems or related fields is preferred.

Technician / Structured Cabling (Low-Voltage)
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Cloud Connextions excels in delivering comprehensive Information Technology service solutions encompassing Consulting, Assessment, Design, Project Management, and beyond. Our offerings extend to Sourcing and Staging of products, Remote Monitoring, Video Surveillance, and Video Collaboration.

We are inviting a skilled Technician in Structured Cabling and Low-Voltage to become a key member of our Professional Services team. This role involves the precise installation and maintenance of low-voltage cabling systems across various client sites. The ideal candidate should possess a keen attention to detail and a robust understanding of cabling technologies. As a Technician, you will play an essential role in implementing solutions that significantly improve the connectivity and functionality of our clients’ facilities, ensuring their systems operate seamlessly and efficiently.

Salary

• $50,000 to $70,000 (depending on experience)

Your Role and Responsibilities

• Assist in the installation of structured cabling systems, AV equipment, and related technology under the supervision of senior staff.
• Perform routine maintenance and troubleshooting of low-voltage systems to ensure continuous operation and system integrity.
• Follow detailed schematic diagrams and blueprints during installations and repairs.
• Collaborate effectively with team members to ensure smooth project progression and adherence to timelines.
• Maintain accurate records of installation procedures, system configurations, and maintenance activities.
• Adhere to all safety protocols and standards, participating in safety training sessions as required.

What We’re Looking For 

• Minimum of 2 years’ experience in the installation, maintenance, and troubleshooting of low-voltage and structured cabling systems.
• Basic knowledge of telecommunications, construction, or related technologies.
• Proficient in using basic hand and power tools and understanding wiring schematics and technical documentation.
• Effective communication and teamwork skills, with the ability to follow instructions closely.
• Ability to travel extensively (up to 75%), including overnight stays as required by project demands.
• Valid driver’s license with a good driving record.
• High school diploma or equivalent; technical training or certifications in network cabling, telecommunications, or a related field is a plus.
• Current or the ability to obtain safety certifications such as OSHA 10.