Hybrid Sales / Operations Role
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Are you ready to elevate your career in a dynamic role that blends Sales and Operations? Cloud Connextions, located in Englewood, CO (DTC), is on the lookout for an enthusiastic and driven professional. This role is perfect for those who have a flair for Sales, coupled with a knack for Operations, and are passionate about delivering outstanding video collaboration services to a diverse range of clients including SMBs, Enterprises, and Educational institutions.

This position is not just a sales role; it's a unique opportunity to support both account management and operational aspects of the company. You'll handle inbound leads, engage with Salesforce CRM, and play a key support role in the entire sales process, while ensuring operational excellence.

Salary

• $60,000 to $120,000 (includes base + commission, bonus)

Key Responsibilities

Operations Focus:

• Manage end-to-end processes including quoting, ordering, tracking, customer follow-up, invoicing, and fostering customer success.
• Streamline organizational processes and procedures for optimized efficiency.
• Undertake sales reporting: forecast trends, identify opportunities and challenges, and devise strategic solutions.
• Address and resolve client issues promptly, escalating to management when necessary.

Sales Focus:

• Champion customer engagement, focusing on customer success and satisfaction.
• Develop and nurture relationships within existing accounts, manage complex sales scenarios and campaigns.
• Capitalize on upselling opportunities to strengthen customer relations.
• Utilize Salesforce CRM for accurate sales activity tracking and status updates.
• Forecast sales and revenue targets while ensuring customer satisfaction.
• Stay abreast of product lines, industry trends, and competitive landscapes.

Requirements for Success

• 2+ years of Inside Sales experience in a technology-driven environment is preferred.
• Confidence in participating in face-to-face or group video conferencing calls.
• Experience with inbound sales.
• A quick learner with a customer-first approach and adaptability to change.
• Social media proficiency, especially LinkedIn, is an asset.
• Strong collaborative and interpersonal skills.
• A proven track record in sales success, client satisfaction, and effective teamwork.
• Excellent verbal communication skills, combined with a consultative business approach.
• Detail-oriented, organized, ethical, responsible, and self-motivated personality.
• Experience with Salesforce CRM is highly regarded.
• Strong Internet research abilities and proficiency in Microsoft Office [Excel, Outlook, Word, PowerPoint].
• Ability to work at a computer for extended periods.
• A Bachelor's degree or equivalent professional experience.
• Position is open to local candidates in the Englewood, CO (Denver Tech Center) area only.

Account Manager (Sales)
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Ready to redefine customer success and shape the future of enterprise sales? Join us at Cloud Connextions as an Enterprise Sales Account Manager. We’re looking for passionate, driven individuals with a zest for challenge and a proven track record in sales excellence.

As an Account Manager, you'll be at the forefront of engaging with clients from diverse sectors, focusing on Mid to Large Enterprise organizations. Your role is to expertly align our innovative cloud-based solutions with the client's evolving office technology needs.

Embrace the opportunity to discover and nurture new client relationships, converting leads into long-lasting partnerships. With your sales expertise, you will introduce businesses to the world of efficient video collaboration. As a strategic advisor, guide our customers to tailored solutions that enhance their productivity and business outcomes. This role is not just about personal success; it’s about being a key player in our customers' success stories.

Salary

• $75,000 to $150,000 (includes base + commission, bonus)

Your Role and Responsibilities

• Achieve and surpass sales and product goals, setting new performance standards.
• Expertly assess lead quality and address client needs, engaging technical support as needed.
• Develop strong alliances with industry sales reps, driving solution-focused partnerships.
• Identify and capitalize on new opportunities within untapped accounts in collaboration with partner sales teams.
• Establish yourself as a trusted advisor in office technology solutions.
• Deliver compelling presentations, demos, quotes, proposals, and QBRs to clients.
• Engage with C-Level and VP-Level Executives, showcasing deep understanding of their business needs.
• Drive the sales process using effective solution-selling techniques.
• Expand business within existing accounts, managing complex sales scenarios.
• Leverage customer relationships for upselling opportunities and mutual growth.
• Utilize Salesforce CRM to track sales activities and update status reports accurately.
• Collaborate with management for sales forecasting and identifying market trends.
• Continuously update your knowledge of our product line, competitive landscape, and industry trends.

What We’re Looking For

• At least 5 years of Account Management experience in a technology setting.
• Bachelor's degree or equivalent, showcasing your commitment to ongoing professional development.
• Direct experience in two-tier selling models, particularly in SaaS/Cloud.
• Experience in selling SaaS video/web conferencing or similar technologies is preferred.
• Self-starter mentality with skills in generating and converting sales leads.
• Exceptional presentation skills and strategic messaging capabilities.
• Proficiency in social media for networking, along with strong PC application skills.
• Demonstrated ability in business forecasting, pipeline development, and sales funnel management.
• Excellent verbal communication skills and a consultative approach.
• Salesforce CRM experience is highly desirable.

Technical Services Positions

Senior AV Project Engineer / Technician
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Cloud Connextions specializes in a wide range of Information Technology service solutions including Consulting, Assessment, Design, Project Management, On-site Engineering, Sourcing and Staging of products, Remote Monitoring, Video Surveillance and Video collaboration.

We are seeking a Senior Audio-Visual Project Engineer/Technician (AV) with high attention to detail. This position is a part of the Cloud Connextions Professional Services team and involves working with clients to provide them with installation needs to revolutionize conference rooms. This person needs to be a team leader, well organized, and professional. Audio Visual technicians will ensure customer satisfaction by providing great customer service while on customer site along with completing the installations in a quick, clean, and professional manner.

Salary

• $70,000 to $100,000 (depending on experience)

Main Responsibilities

• Manage external activities including all out-sourced or sub-contract work in support of project installation activities.
• Coordinate external activities including all out-sourced or sub-contract work in support of project installation activities.
• Manage and oversee installation budget for department and make recommendations as needed.
• Perform installation tasks for audio visual projects including but not limited to: pulling cable, installing connectors, mounting TVs, wiring all components, etc.
• Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks.
• Field install/trouble shooting support as needed.
• Act as customer liaison in absence of Project Manager.
• Monitor and ensure labor expenditures do not exceed budget.
• Manage on-going engineering to support project as needed.
• Coordinate field install/trouble shooting support as needed.
• Coordinate control system programming as needed.
• Coordinate field testing of integrated systems and training client on use.
• Assist with project sign off when needed.
• Coordinate turn-over of project to service department at completion of each project.
• Travel to various job sites when needed.
• Other duties assigned as needed.

Requirements

• Knowledge of basic signal flow for audio, video and control.
• Exceptional strategic thinking and structured problem-solving skills.
• Excellent communication and interpersonal skills, both verbal and written.
• High attention to detail.
• Ability to conduct installations including climbing ladders and using power tools.
• Lifting of equipment of 50 lbs or more.
• Ability to balance multiple tasks with changing priorities.
• Self-starter capable of working independently and ensuring to meet deadlines.
• Ability to use hand and power tools in a safe and efficient manner.
• Minor programming capability (AMX/Creston/Biamp/Kramer).
• Travel up to 75% of time.
• Valid Driver’s License and a Motor Vehicle Record.